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The term ________ refers to meeting the needs of the present without compromising the ability of future generations to meet their needs.

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Which of the determinants of service quality involves having the customer's best interests at heart?


A) access
B) courtesy
C) credibility
D) responsiveness
E) tangibles

F) A) and E)
G) A) and D)

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Marketing issues such as advertising, image, and promotion are important to quality because:


A) they define for consumers the tangible elements of a service.
B) the intangible attributes of a product (including any accompanying service) may not be defined by the consumer.
C) they educate consumers on how to use the product.
D) they make the product seem more valuable than it really is.
E) they raise expenses and therefore decrease profitability.

F) B) and C)
G) B) and D)

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Create a Pareto chart for the following mistakes made in grading an exam. Create a Pareto chart for the following mistakes made in grading an exam.

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The process of identifying other organizations that are best at some facet of your operations and then modeling your organization after them is known as:


A) continuous improvement.
B) employee empowerment.
C) benchmarking.
D) copycatting.
E) patent infringement.

F) A) and B)
G) D) and E)

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Which of the following is NOT an example of social accounting?


A) brand equity
B) human capital development
C) research and development
D) productivity
E) accounts payable

F) A) and D)
G) C) and E)

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A professor teaches two sections of a class, one on MWF for 50 minutes per day and another on T/TH for 75 minutes per day. Use the following information to construct a scatter diagram with test # on the x-axis and score on the y-axis. Should the professor argue for a change in the university's scheduling? MWF Section Test Results Test # T/Th Test Results 75 1 82 70 2 77 65 3 73 65 4 70 70 5 76

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blured image It appears that the T/TH section consis...

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Identify the five core elements of ISO 14000.

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The five core elements of ISO ...

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Source inspection is inferior to inspection before costly operations.

A) True
B) False

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Identify the seven major concepts of TQM.

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The major concepts of total quality mana...

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Which of the following is NOT a typical inspection point?


A) upon receipt of goods from your supplier
B) when production or service is complete
C) before the product is shipped to the customer
D) at the supplier's plant while the supplier is producing
E) after a costly process

F) B) and D)
G) A) and B)

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Some inputs to a production system do not have market prices.

A) True
B) False

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Perform a Pareto analysis on the following information: Perform a Pareto analysis on the following information:

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Flowcharts are graphic presentations of data over time that show upper and lower limits for the process.

A) True
B) False

Correct Answer

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All of the following costs are likely to decrease as a result of better quality EXCEPT:


A) customer dissatisfaction costs.
B) inspection costs.
C) scrap costs.
D) warranty and service costs.
E) maintenance costs.

F) D) and E)
G) C) and D)

Correct Answer

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Based on his 14 Points, Deming is a strong proponent of:


A) inspection at the end of the production process.
B) an increase in numerical quotas to boost productivity.
C) looking for the cheapest supplier.
D) training and knowledge.
E) all of these.

F) C) and D)
G) None of the above

Correct Answer

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In the ________, we keep and use resources for as long as possible and then recover and regenerate to the maximum possible value at the end of service life.

Correct Answer

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Members of quality circles are:


A) paid according to their contribution to quality.
B) external consultants designed to provide training in the use of quality tools.
C) always machine operators.
D) all trained to be facilitators.
E) None of these; all of the statements are false.

F) B) and D)
G) A) and E)

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Analysis of environmental impacts of products from the design stage through end-of-life is known as ________.

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life cycle...

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What refers to meeting the needs of the present without compromising the ability of future generations to meet their needs?


A) corporate social responsibility
B) economic sustainability
C) carbon footprint
D) sustainability
E) closed-loop supply chains

F) A) and E)
G) B) and C)

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Showing 21 - 40 of 226

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