Question 1

In Japan, the following statement, "I will consider it" most likely means

Accepted Answer

A)   "It will be tricky."
B)   "Some adjustments are needed."
C)   ""Things are looking good."
D)   The issue is under consideration."
E)   "I'm sorry, but no."F) D) and E)
G) A) and D)

Question 2

Which group tends not to use touch during communication with people who are not known to them?

Accepted Answer

A)   Latin Americans.
B)   Americans.
C)   Arabs.
D)   Africans.
E)   all of these.F) A) and E)
G) D) and E)

Question 3

Americans tend to think that a relatively fast voice conveys power and competence.

Accepted Answer

A) True 
 B)False

Question 4

________________ has one of the highest ratings of knowledge of foreign languages and cultures.

Accepted Answer

A)   Brazil.
B)   Belgium.
C)   Japan.
D)   the US.
E)   Canada.F) C) and E)
G) A) and E)

Question 5

Which of the following statements is not true about vocal qualities?

Accepted Answer

A)   Koreans are more concerned with measuring their words carefully so as not to offend.
B)   Egyptians use phrases that reflect a colorful and emotional stance toward others.
C)   Muslim cultures often desire to create a sense of warm friendship and personal relations, and use the voice to convey this.
D)   Koreans tend to think that a slow voice is more effective in increasing the credibility of the speaker.
E)   Americans perceive that a relatively slow voice conveys power and competence.F) B) and D)
G) None of the above

Question 6

A phenomenon in which people define and use the same word quite differently is called

Accepted Answer

A)   haptics.
B)   bypassing.
C)   vocal qualities.
D)   nonverbal communication.
E)   sam ruamF) B) and E)
G) B) and D)

Question 7

One study showed that Americans had the lowest level of understanding and knowledge of foreign languages and cultures.

Accepted Answer

A) True 
 B)False

Question 8

Which of the following is true about how a French manager would write a letter?

Accepted Answer

A)   the openings and endings would be formal and polite.
B)   it would be short and to the point.
C)   it would be overly direct.
D)   it would be in English.
E)   it would not use flowery or exaggerated language.F) B) and C)
G) A) and B)

Question 9

________________ has one of the lowest levels of knowledge of foreign languages and cultures.

Accepted Answer

A)   Brazil.
B)   Belgium.
C)   Japan.
D)   the US.
E)   Canada.F) B) and D)
G) A) and B)

Question 10

The Thais learn early in their childhood to avoid demonstrating anger and offering opinions.

Accepted Answer

A) True 
 B)False

Question 11

Nonverbal communication is

Accepted Answer

A)   the use of touch to communicate.
B)   characteristics of the voice such as speed and loudness.
C)   the amount of physical space one has between others when interacting.
D)   the conveying of messages without the use of words or writing.
E)   all of these are true.F) C) and E)
G) B) and D)

Question 12

People in ______________ cultures tend to positively perceive rapid and loud speech as conveying power and competence.

Accepted Answer

A)   high-context.
B)   collectivist.
C)   individualistic.
D)   high power distance.
E)   high uncertainty avoidance.F) C) and D)
G) B) and E)

Question 13

The use of touch to communicate is called

Accepted Answer

A)   chromatics.
B)   chronemics.
C)   haptics.
D)   physical space.
E)   polychronic.F) A) and B)
G) None of the above

Question 14

Bypassing occurs when

Accepted Answer

A)   people define the same word differently.
B)   people from two different cultures don't communicate.
C)   one misunderstands the meaning of a foreign word.
D)   someone advances in the understanding of a foreign language.
E)   one misunderstands what someone said.F) None of the above
G) A) and E)

Question 15

The Japanese are more likely to feel embarrassment than shame when a mistake has been made.

Accepted Answer

A) True 
 B)False

Question 16

Which of the following is not a characteristic of communication in a low-context culture?

Accepted Answer

A)   direct and explicit.
B)   high value placed on intentions.
C)   high dependence on words.
D)   negative view of silence.
E)   high attention to detail.F) All of the above
G) A) and E)

Question 17

The World Trade Organization

Accepted Answer

A)   spends 22% of its budget on languages
B)   uses English as its official language.
C)   spends only a small amount each year on translations.
D)   doesn't need to worry about language issues since all of its members are required to speak English.
E)   costs with respect to translationshave decreased over the past five years.F) C) and D)
G) A) and E)

Question 18

The single most important way that we communicate is through nonverbal means.

Accepted Answer

A) True 
 B)False

Question 19

Even when you speak a foreign language, problems can arise in verbal communication because

Accepted Answer

A)   there can be many dialects within a particular language group.
B)   distinct languages can be found within many countries.
C)   there are accent and usage variances within a language.
D)   all of these.
E)   none of these.F) C) and E)
G) A) and E)

Question 20

Which of the following would be more common in a foreign letter than a US letter?

Accepted Answer

A)   use of personal tone.
B)   informal language.
C)   limited use of compliments.
D)   plain and direct language.
E)   exaggerated courtesy.F) A) and E)
G) None of the above

Exam 6: Communicating Effectively Across Cultures

One study showed that Americans had the lowest level of understanding and knowledge of foreign languages and cultures.

Correct AnswerverifiedShow Answer

Bypassing occurs when

Correct AnswerverifiedShow Answer

The single most important way that we communicate is through nonverbal means.

Correct AnswerverifiedShow Answer

The Thais learn early in their childhood to avoid demonstrating anger and offering opinions.

Correct AnswerverifiedShow Answer

The Japanese are more likely to feel embarrassment than shame when a mistake has been made.

Correct AnswerverifiedShow Answer

Which of the following statements is not true about vocal qualities?

Correct AnswerverifiedShow Answer

The use of touch to communicate is called

Correct AnswerverifiedShow Answer

A phenomenon in which people define and use the same word quite differently is called

Correct AnswerverifiedShow Answer

Which of the following is not a characteristic of communication in a low-context culture?

Correct AnswerverifiedShow Answer

In Japan, the following statement, "I will consider it" most likely means

Correct AnswerverifiedShow Answer

Even when you speak a foreign language, problems can arise in verbal communication because

Correct AnswerverifiedShow Answer

________________ has one of the highest ratings of knowledge of foreign languages and cultures.

Correct AnswerverifiedShow Answer

People in ______________ cultures tend to positively perceive rapid and loud speech as conveying power and competence.

Correct AnswerverifiedShow Answer

Which group tends not to use touch during communication with people who are not known to them?

Correct AnswerverifiedShow Answer

Nonverbal communication is

Correct AnswerverifiedShow Answer

________________ has one of the lowest levels of knowledge of foreign languages and cultures.

Correct AnswerverifiedShow Answer

Which of the following is true about how a French manager would write a letter?

Correct AnswerverifiedShow Answer

The World Trade Organization

Correct AnswerverifiedShow Answer

Americans tend to think that a relatively fast voice conveys power and competence.

Correct AnswerverifiedShow Answer

Which of the following would be more common in a foreign letter than a US letter?

Correct AnswerverifiedShow Answer

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