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Appreciating the varying ideas and perspectives that are provided by a heterogeneous workforce refers to valuing diversity.

A) True
B) False

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Give an overview of Geert Hofstede's five dimensions of cultural values. How can understanding these values help managers?

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ABC International has eight locations across the world. Which of the following is true about employees working at ABC but in different locations?


A) Their behavior may differ within and across countries.
B) Their behavior will be the same regardless of their location.
C) Their behavior at work is not important.
D) Their behavior will have nothing to do with their location.
E) Their behavior will be the same within single countries, but may differ from one country to the next.

F) All of the above
G) C) and D)

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Match the following: -assimilation


A) generalization
B) online advertising network
C) methods to create goods and services
D) respect for tradition and social obligations
E) race
F) collectivist culture
G) tangible outcome
H) studied workers and managers
I) melting pot
J) set of shared values
K) financial and economic benefits
L) judgment of superiority
M) engineer
N) oversight of a public corporation
O) focus on core activity
P) similarities and differences
Q) work experience
R) self-perpetuating
S) right and wrong behavior
T) time or place utility

U) G) and J)
V) D) and G)

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Discuss outsourcing by explaining its purpose, costs and benefits. Give two examples of outsourcing.

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Outsourcing is the practice of contracti...

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A knowledge worker's career path may run parallel to a management career path. The benefit of this path for the worker is


A) the chance to take on substantial management responsibilities.
B) more frequent training in management tasks.
C) less highly specialized training.
D) compensation that is equivalent to that available to management.
E) freedom from specialized technical work.

F) All of the above
G) A) and E)

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In 2012, the volume of international trade in current dollars was less than 200 times greater than the amount in 1960.

A) True
B) False

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In framing ethical issues, all of these are areas of concern in how an organization treats its employees EXCEPT:


A) hiring
B) firing
C) privacy
D) honesty
E) working condition

F) B) and E)
G) C) and E)

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Match the following: -ethics


A) generalization
B) online advertising network
C) methods to create goods and services
D) respect for tradition and social obligations
E) race
F) collectivist culture
G) tangible outcome
H) studied workers and managers
I) melting pot
J) set of shared values
K) financial and economic benefits
L) judgment of superiority
M) engineer
N) oversight of a public corporation
O) focus on core activity
P) similarities and differences
Q) work experience
R) self-perpetuating
S) right and wrong behavior
T) time or place utility

U) F) and G)
V) D) and I)

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Understanding and addressing the environment of a business has traditionally been the purview of


A) supervisors.
B) stockholders.
C) workers and line managers.
D) stakeholders.
E) top managers.

F) A) and E)
G) C) and D)

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___________ diversity means putting an end to the assumption that everyone who is not a member of the dominant group must assimilate.

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Workforce __________ refers to the important similarities and differences among the employees of organizations.

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Which of the following statements about technology is NOT true?


A) Technology is a major driver for organizational change.
B) It has widespread effects on the behavior of people in the organization.
C) Technology provides a competitive advantage.
D) It separates and transforms resources into outcomes.
E) It is causing shift toward a service-based economy.

F) A) and B)
G) A) and C)

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Match the following: -manufacturing


A) generalization
B) online advertising network
C) methods to create goods and services
D) respect for tradition and social obligations
E) race
F) collectivist culture
G) tangible outcome
H) studied workers and managers
I) melting pot
J) set of shared values
K) financial and economic benefits
L) judgment of superiority
M) engineer
N) oversight of a public corporation
O) focus on core activity
P) similarities and differences
Q) work experience
R) self-perpetuating
S) right and wrong behavior
T) time or place utility

U) B) and O)
V) G) and L)

Correct Answer

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Match the following: -knowledge worker


A) generalization
B) online advertising network
C) methods to create goods and services
D) respect for tradition and social obligations
E) race
F) collectivist culture
G) tangible outcome
H) studied workers and managers
I) melting pot
J) set of shared values
K) financial and economic benefits
L) judgment of superiority
M) engineer
N) oversight of a public corporation
O) focus on core activity
P) similarities and differences
Q) work experience
R) self-perpetuating
S) right and wrong behavior
T) time or place utility

U) L) and N)
V) F) and Q)

Correct Answer

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Advances in information technology have resulted in communication at work that is less personal in nature.

A) True
B) False

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A generalization about a person or a group of persons based on certain characteristics or traits is called prejudice.

A) True
B) False

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Match the following: -secondary dimension of diversity


A) generalization
B) online advertising network
C) methods to create goods and services
D) respect for tradition and social obligations
E) race
F) collectivist culture
G) tangible outcome
H) studied workers and managers
I) melting pot
J) set of shared values
K) financial and economic benefits
L) judgment of superiority
M) engineer
N) oversight of a public corporation
O) focus on core activity
P) similarities and differences
Q) work experience
R) self-perpetuating
S) right and wrong behavior
T) time or place utility

U) O) and S)
V) K) and N)

Correct Answer

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When the European Union opened borders in 1992, goods and services moved freely among the member countries. What other change resulted from opening the borders?


A) Managers practiced a more open leadership style.
B) Non-European Union members shut their borders.
C) Workers demanded higher wages.
D) Workers moved across national borders.
E) Stricter trade restrictions were imposed.

F) A) and D)
G) A) and B)

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Match the following: -valuing diversity


A) generalization
B) online advertising network
C) methods to create goods and services
D) respect for tradition and social obligations
E) race
F) collectivist culture
G) tangible outcome
H) studied workers and managers
I) melting pot
J) set of shared values
K) financial and economic benefits
L) judgment of superiority
M) engineer
N) oversight of a public corporation
O) focus on core activity
P) similarities and differences
Q) work experience
R) self-perpetuating
S) right and wrong behavior
T) time or place utility

U) K) and S)
V) J) and L)

Correct Answer

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