Question 1

A(n) ____________________ or information worker engages in mind work and is paid for his or her education and ability to learn.

Accepted Answer

The answer of A(n) ____________________ or information worker engages in...

Question 2

Communication skills are

Accepted Answer

A)  not important in technical fields.
B)  critical to effective job placement, performance, career advancement, and organizational success.
C)  required only for high-level positions.
D)  not important in a down economy.E) All of the above
F) B) and C)

Question 3

E-mail messages, memos, letters, and reports are all forms of ___________ communication.

Accepted Answer

The answer of E-mail messages, memos, letters, and reports are...

Question 4

Being ethical makes good business sense.

Accepted Answer

A) True 
 B)False

Question 5

Ethical business communicators strive to tell the truth, label opinions so that they are not confused with facts, are objective, communicate clearly, use inclusive language, and

Accepted Answer

A)  ensure that communication flows upward, downward, and horizontally.
B)  give credit when using the ideas of others.
C)  encourage feedback.
D)  choose appropriate channels of communication.E) None of the above
F) A) and B)

Question 6

____________________ refers to the conventional standards of right and wrong that prescribe what people should do.

Accepted Answer

The answer of ____________________ refers to the conventional standards of...

Question 7

____________________ are verifiable and often are quantifiable; opinions are beliefs held with confidence but without substantiation.

Accepted Answer

The answer of ____________________ are verifiable and often are quantifiable;...

Question 8

The most prevalent communication channel in the workplace today is

Accepted Answer

A)  texting.
B)  e-mail.
C)  face-to-face meetings.
D)  Facebook.E) C) and D)
F) A) and B)

Question 9

The ____________________ is an informal channel of communication that carries organizationally relevant gossip and functions through social relationships.

Accepted Answer

The answer of The ____________________ is an informal channel of...

Question 10

Melinda was recently hired as manager of a small retail establishment. She immediately noticed that employees seem afraid to speak with her. She wants her employees to feel comfortable coming to her about anything. What organizational communication barrier is she trying to overcome?

Accepted Answer

A)  Lack of trust between management and employees 
B)  Top-heavy organizational structure 
C)  Turf wars 
D)  Lack of communication skillsE) B) and D)
F) None of the above

Question 11

Kendra is responsible for updating her company's Facebook page with information about products, promotions, and special events. Kendra is using a communication medium called

Accepted Answer

A)  presence technology.
B)  blogging.
C)  social media.
D)  Web conferencing.E) A) and D)
F) All of the above

Question 12

Which of the following statements about workplace diversity is the most accurate?

Accepted Answer

A)  Teams with diverse membership are more likely to create the products that consumers demand.
B)  The number of older workers is decreasing.
C)  More men pursue higher education than women.
D)  A diverse staff is less able to respond to changes in the customer base in local and world markets.E) B) and C)
F) A) and C)

Question 13

Which of the following statements about global competition is least accurate?

Accepted Answer

A)  Only medium and large companies compete globally.
B)  Many traditional U.S. companies generate more profit abroad than locally.
C)  If necessary, multinational companies should adjust their products to different palates.
D)  Successful communication in global markets requires developing new skills and attitudes.E) A) and D)
F) B) and C)

Question 14

E-mail is rapidly becoming the preferred communication channel for online customer service.

Accepted Answer

A) True 
 B)False

Question 15

Which of the following statements is least accurate?

Accepted Answer

A)  You should plan for lifelong learning and constant training.
B)  Employees should expect employers to provide them with a clearly defined career path.
C)  Most workers today will not find nine-to-five jobs or receive predictable pay increases.
D)  Workers must be willing to continually learn new skills.E) A) and B)
F) None of the above

Question 16

Chandra spent part of her workday booking flights and accommodations for her vacation next month. She tells herself that this is okay because all of her colleagues use the Internet for personal business at work, and they do it far more than she does. Into what ethical trap did she fall?

Accepted Answer

A)  Rationalization trap 
B)  Ends-justify-the-means trap 
C)  False necessity trap 
D)  Doctrine-of-relative filth trapE) None of the above
F) A) and D)

Question 17

Official information among workers typically flows through formal channels in three directions: _________________, upward, and horizontally.

Accepted Answer

The answer of Official information among workers typically flows through...

Question 18

Which of the following statements about communication in today's business organizations is most accurate?

Accepted Answer

A)  Many companies used intranets to communicate with customers, outside vendors, and governmental agencies.
B)  Smartphones and tablet computers are prevalent in the workplace but do not have the capabilities to replace laptops and personal computers.
C)  Wireless access is increasingly blanketing entire office buildings, airports, hotels, restaurants, school and college campuses, cities, and other public spaces.
D)  The most common workplace use of tablet computers is blogging.E) A) and B)
F) C) and D)

Question 19

You are born with the abilities to read, listen, speak, and write effectively.

Accepted Answer

A) True 
 B)False

Question 20

Which of the following statements about social media is most accurate?

Accepted Answer

A)  Social media are still relatively new and untried communication channels for some businesses.
B)  Most businesses today have discarded old media and instead use social media exclusively for communicating and marketing.
C)  Social media networks first attracted industries built on tradition and formality.
D)  Social media sites such as Facebook and Twitter offer no advantages for businesses.E) B) and C)
F) A) and D)

Exam 1: Business Communication in the Digital Age

Chandra spent part of her workday booking flights and accommodations for her vacation next month. She tells herself that this is okay because all of her colleagues use the Internet for personal business at work, and they do it far more than she does. Into what ethical trap did she fall?

Correct AnswerverifiedShow Answer

Which of the following statements about global competition is least accurate?

Correct AnswerverifiedShow Answer

Ethical business communicators strive to tell the truth, label opinions so that they are not confused with facts, are objective, communicate clearly, use inclusive language, and

Correct AnswerverifiedShow Answer

Which of the following statements about workplace diversity is the most accurate?

Correct AnswerverifiedShow Answer

E-mail messages, memos, letters, and reports are all forms of ___________ communication.

Correct AnswerverifiedShow Answer

Melinda was recently hired as manager of a small retail establishment. She immediately noticed that employees seem afraid to speak with her. She wants her employees to feel comfortable coming to her about anything. What organizational communication barrier is she trying to overcome?

Correct AnswerverifiedShow Answer

Which of the following statements is least accurate?

Correct AnswerverifiedShow Answer

Official information among workers typically flows through formal channels in three directions: _________________, upward, and horizontally.

Correct AnswerverifiedShow Answer

The ____________________ is an informal channel of communication that carries organizationally relevant gossip and functions through social relationships.

Correct AnswerverifiedShow Answer

A(n) ____________________ or information worker engages in mind work and is paid for his or her education and ability to learn.

Correct AnswerverifiedShow Answer

Which of the following statements about social media is most accurate?

Correct AnswerverifiedShow Answer

____________________ refers to the conventional standards of right and wrong that prescribe what people should do.

Correct AnswerverifiedShow Answer

____________________ are verifiable and often are quantifiable; opinions are beliefs held with confidence but without substantiation.

Correct AnswerverifiedShow Answer

Being ethical makes good business sense.

Correct AnswerverifiedShow Answer

Kendra is responsible for updating her company's Facebook page with information about products, promotions, and special events. Kendra is using a communication medium called

Correct AnswerverifiedShow Answer

Which of the following statements about communication in today's business organizations is most accurate?

Correct AnswerverifiedShow Answer

You are born with the abilities to read, listen, speak, and write effectively.

Correct AnswerverifiedShow Answer

E-mail is rapidly becoming the preferred communication channel for online customer service.

Correct AnswerverifiedShow Answer

Communication skills are

Correct AnswerverifiedShow Answer

The most prevalent communication channel in the workplace today is

Correct AnswerverifiedShow Answer

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