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__________________________,which display,on a single screen,graphs and charts of key performance indicators for managing a company,are becoming an increasingly popular tool for management decision makers.

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Supply chain management systems are more externally oriented than enterprise systems.

A) True
B) False

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What is the most important function of an enterprise application?


A) increasing speed of communicating
B) enabling business functions and departments to share information
C) enabling a company to work collaboratively with customers and suppliers
D) enabling cost-effective e-business processes

E) B) and C)
F) C) and D)

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The use of digital technology and the Internet to execute the major business processes in the enterprise is called


A) e-commerce.
B) e-business.
C) enterprise applications.
D) MIS.

E) A) and B)
F) A) and C)

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Enabling management to make better decisions regarding organizing and scheduling sourcing,production,and distribution is a central feature of


A) SCMs.
B) TPSs.
C) KMSs.
D) ERPs.

E) A) and B)
F) A) and C)

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A transaction processing system is a computerized system that performs and records the daily routine transactions necessary to conduct business.

A) True
B) False

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What are cross-functional business processes? Give an example.

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Cross-functional processes are those tha...

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The ________ helps design programs and systems to find new sources of knowledge or to make better use of existing knowledge in organizational and management processes.


A) CTO
B) CSO
C) CKO
D) CPO

E) B) and D)
F) All of the above

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Synchronous collaboration tools allow global firms to collaborate from different locations at the same time.

A) True
B) False

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Supply chain management systems are one type of ________ system because they automate the flow of information across organizational boundaries.

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You manage the IT department at a small startup Internet advertiser.You need to set up ?an inexpensive system that allows customers to see real-time statistics such as views and click-throughs about their current banner ads.Which type of system will most efficiently provide a solution?


A) CRM
B) enterprise system
C) extranet
D) intranet

E) A) and B)
F) A) and C)

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Telus's use of SharePoint for team sites is an example of using information systems to achieve which business objective?


A) customer and supplier intimacy
B) survival
C) improved decision making
D) operational excellence

E) A) and C)
F) All of the above

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Business intelligence addresses the decision-making needs at only the operational levels of management.

A) True
B) False

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__________________________,also known as enterprise resource planning (ERP)systems,to integrate business processes in manufacturing and production,finance and accounting,sales and marketing,and human resources into a single software system.

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Your aunt has asked you for your suggestions to make her business,a local sandwich shop,more efficient.Describe at least three types of business processes that a sandwich shop has.Can any be better coordinated through the use of information systems?

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The business processes of a sandwich sho...

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All of the following are direct business benefits of collaboration except for


A) improved quality.
B) improved financial performance.
C) improved customer service.
D) improved compliance with government regulations.

E) B) and C)
F) A) and D)

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In social business,firms use social networks for coordinating production tasks.

A) True
B) False

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Decision-support systems use internal information as well as information from external sources.

A) True
B) False

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________________ allows one to coordinate projects and tasks; co-create Knowledge,this describes which important application of social business?


A) Shared workspaces
B) Blogs and wikis
C) Social commerce
D) Social marketing

E) A) and C)
F) A) and D)

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The principal liaison between the information systems groups and the rest of the organization is a(n)


A) programmer.
B) information systems manager.
C) systems analyst.
D) CTO.

E) B) and D)
F) C) and D)

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