Question 1

A fishbone diagram as part of a Six-Sigma quality improvement process might be found in which DMAIC category?

Accepted Answer

A)  Define
B)  Measure
C)  Analyze
D)  Improve
E)  ControlF) B) and C)
G) A) and E)

Question 2

Which of the following are eligible companies to be considered for the Baldrige award?

Accepted Answer

A)  Auditing firms
B)  Offshore suppliers to U.S.companies
C)  Firms operating only outside the U.S.
D)  State government agencies
E)  None of theseF) All of the above
G) B) and E)

Question 3

An operational goal of total quality management is ensuring that the organization's systems can consistently produce the product or service as it is designed.

Accepted Answer

A) True 
 B)False

Question 4

TQM was defined in the textbook as managing the entire organization so that it excels on all dimensions of products and services that are important to the customer.

Accepted Answer

A) True 
 B)False

Question 5

Which of the following is not a category reported in applying for the Baldrige Award?

Accepted Answer

A)  Corporate leadership
B)  Use of statistical quality control tools
C)  Business results
D)  Consumer and market focus
E)  Strategic planningF) D) and E)
G) B) and E)

Question 6

Design of experiments (DOE) refers to work done before production of early model prototypes of a new product.

Accepted Answer

A) True 
 B)False

Question 7

DPMO refers to

Accepted Answer

A)  defects per million parts
B)  defects per many units
C)  defects per million operations
D)  defects per million opportunities
E)  defects per millionF) B) and C)
G) A) and D)

Question 8

The Malcolm Baldrige National Quality Award is given to organizations that have done which of the following?

Accepted Answer

A)  Instituted a Six-Sigma approach to total quality control.
B)  Demonstrated a high level of product quality.
C)  Demonstrated outstanding quality in their products and processes.
D)  Have a world-class quality control function.
E)  Most significantly improved their product quality levels.F) C) and E)
G) B) and D)

Question 9

Which of the following is the cost of quality classification for costs such as defects that pass through the system (e.g., customer warranty replacements, loss of customer or goodwill, handling complaints, and product repair) ?

Accepted Answer

A)  Appraisal costs
B)  Prevention costs
C)  External failure costs
D)  Customer return cost
E)  Workmanship costsF) A) and B)
G) B) and E)

Question 10

Conformance quality is a strategic decision for a firm.

Accepted Answer

A) True 
 B)False

Question 11

The primary purpose of the Malcolm Baldrige National Quality Award is which of the following?

Accepted Answer

A)  To encourage the spread of statistical quality control
B)  To improve human resource development and management in manufacturing
C)  To help companies review and structure their quality programs
D)  To prove that American firms were competitive in quality
E)  To emphasize the use of quantitative methods in process managementF) B) and C)
G) None of the above

Question 12

In 1997, the Malcolm Baldrige National Quality Improvement Act established the U.S.annual award for total quality management.

Accepted Answer

A) True 
 B)False

Question 13

Which of the following is not an analytical tool used in Six-Sigma quality improvement programs?

Accepted Answer

A)  Flowcharts
B)  Run charts
C)  Control charts
D)  Pareto diagrams
E)  Decision diagramsF) A) and C)
G) A) and B)

Question 14

A quality guru named Joseph M.Juran defined quality as fitness for use.

Accepted Answer

A) True 
 B)False

Question 15

Which of the following is an analytical tool used in Six-Sigma quality improvement programs?

Accepted Answer

A)  Leadership
B)  Pareto charts
C)  Management by fact
D)  Continuous improvement
E)  KaizenF) B) and C)
G) B) and D)

Question 16

One of the tools common to all quality efforts is leadership.

Accepted Answer

A) True 
 B)False

Question 17

The philosophical leaders of the quality movement, Philip Crosby, W.Edwards Deming, and Joseph M.Juran, had the same general message about what it took to achieve outstanding quality.Which of the following was part of that message?

Accepted Answer

A)  Fourteen steps for quality management
B)  Quality is free
C)  Customer focus
D)  Zero defects
E)  Six SigmaF) None of the above
G) A) and E)

Question 18

Failure mode and effect analysis is used in Six-Sigma projects.It involves which of the following?

Accepted Answer

A)  Closely examining each rejected part to determine the cause
B)  A careful sampling plan
C)  Calculating a risk priority number for each possible failure
D)  Reporting the effect each failure has had on a customer
E)  Multivariate testingF) B) and E)
G) All of the above

Question 19

Philip Crosby states that the correct cost for a well-run quality management program should be under 2.5 percent of sales.

Accepted Answer

A) True 
 B)False

Question 20

An operational goal of total quality management is the careful design of the product or service.

Accepted Answer

A) True 
 B)False

Exam 12: Six Sigma Quality

Which of the following is not an analytical tool used in Six-Sigma quality improvement programs?

Correct AnswerverifiedShow Answer

The Malcolm Baldrige National Quality Award is given to organizations that have done which of the following?

Correct AnswerverifiedShow Answer

Which of the following are eligible companies to be considered for the Baldrige award?

Correct AnswerverifiedShow Answer

The primary purpose of the Malcolm Baldrige National Quality Award is which of the following?

Correct AnswerverifiedShow Answer

TQM was defined in the textbook as managing the entire organization so that it excels on all dimensions of products and services that are important to the customer.

Correct AnswerverifiedShow Answer

DPMO refers to

Correct AnswerverifiedShow Answer

Which of the following is an analytical tool used in Six-Sigma quality improvement programs?

Correct AnswerverifiedShow Answer

Failure mode and effect analysis is used in Six-Sigma projects.It involves which of the following?

Correct AnswerverifiedShow Answer

An operational goal of total quality management is the careful design of the product or service.

Correct AnswerverifiedShow Answer

A fishbone diagram as part of a Six-Sigma quality improvement process might be found in which DMAIC category?

Correct AnswerverifiedShow Answer

Conformance quality is a strategic decision for a firm.

Correct AnswerverifiedShow Answer

Philip Crosby states that the correct cost for a well-run quality management program should be under 2.5 percent of sales.

Correct AnswerverifiedShow Answer

One of the tools common to all quality efforts is leadership.

Correct AnswerverifiedShow Answer

Which of the following is not a category reported in applying for the Baldrige Award?

Correct AnswerverifiedShow Answer

Which of the following is the cost of quality classification for costs such as defects that pass through the system (e.g., customer warranty replacements, loss of customer or goodwill, handling complaints, and product repair) ?

Correct AnswerverifiedShow Answer

An operational goal of total quality management is ensuring that the organization's systems can consistently produce the product or service as it is designed.

Correct AnswerverifiedShow Answer

In 1997, the Malcolm Baldrige National Quality Improvement Act established the U.S.annual award for total quality management.

Correct AnswerverifiedShow Answer

Design of experiments (DOE) refers to work done before production of early model prototypes of a new product.

Correct AnswerverifiedShow Answer

A quality guru named Joseph M.Juran defined quality as fitness for use.

Correct AnswerverifiedShow Answer

The philosophical leaders of the quality movement, Philip Crosby, W.Edwards Deming, and Joseph M.Juran, had the same general message about what it took to achieve outstanding quality.Which of the following was part of that message?

Correct AnswerverifiedShow Answer

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