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Exam 10: Managing Conflict and Negotiation

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Question 51

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The integrating style of conflict handling is appropriate in all conflict situations.

A) True
B) False

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Question 52

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________ is an alternative dispute resolution technique in which disagreeing parties agree ahead of time to accept the decision of a neutral party in a formal courtlike setting, often complete with evidence and witnesses.

A) Ombudsmanship
B) Facilitation
C) Peer review
D) Mediation
E) Arbitration

F) A) and E)
G) A) and D)

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Question 53

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The dialectical method is a form of alternative dispute resolution.

When the demands or pressures from work and family domains are mutually incompatible, work-family conflict has occurred.

The shared perceptions among members of a team about the intensity of disagreement are known as conflict states.

A(n) ________ negotiation describes a situation where an agreement can be found that is better for both parties.

In ________, the negotiating parties cooperatively develop multiple-deal packages while building a productive long-term relationship.

The organizational outcomes of conflict are most positive when the intensity of the conflict is high.

Lack of fairness is a minor source of conflict at work.

What is "programmed conflict"? What are the two ways of producing programmed conflict? Describe each.

The best way to handle conflict is to avoid it.

_______ is an alternative dispute resolution technique where a third party urges disputing parties to deal directly with each other in a positive and constructive manner.

The desired outcomes of conflict management are agreement, stronger relationships, and avoidance of future conflict.

There are two forms of intergroup conflict: latent and active.

In the compromising style of conflict handling, a person shows high concern for self as well as high concern for others.

Conflict is considered to be dysfunctional when:

Dr. Watson, dean of students at ABC University, has been assigned the task of working with faculty and students when they have disputes about course grades. During these discussions, he attempts to help the parties arrange a solution but he has no formal authority to impose one. He is most likely a(n) :

Diversity in work groups can create conflict, so managers should try to minimize diversity when assigning people to teams.

___________ are members' interactions aimed at working through task and interpersonal disagreements.

When the demands or pressures from work and family domains are mutually incompatible, a person is experiencing: