Question 1

Vertical communication flows among co-workers and between different work units, and its main purpose is coordination.

Accepted Answer

A) True 
 B)False

Question 2

Describe the sources of nonverbal behaviors that foster communication. Which types of nonverbal behaviors hinder communication?

Accepted Answer

Positive sources of nonverbal communicat...

Question 3

A _____ listener makes sense of a message by first organizing specific thoughts and actions and then integrates this information by focusing on relationships among ideas.

Accepted Answer

A)  appreciative
B)  emphatic
C)  comprehensive
D)  discerning
E)  evaluativeF) A) and E)
G) None of the above

Question 4

Which of the following is true regarding the communication styles of men and women?

Accepted Answer

A)  Men tend to ignore blame and place it elsewhere.
B)  Men and women use similar linguistic styles.
C)  Women are less likely to admit weaknesses.
D)  Women are less likely to ask clarification questions.
E)  Men are more likely to use softer voice volume to encourage persuasion and approval.F) None of the above
G) A) and D)

Question 5

Effective communication occurs when the richness of the medium is matched appropriately with the complexity of the problem or situation.

Accepted Answer

A) True 
 B)False

Question 6

Asynchronous communication occurs when employees in different locations and time zones work simultaneously.

Accepted Answer

A) True 
 B)False

Question 7

A(n)  _____ communication style is expressive and self-enhancing without intruding on others.

Accepted Answer

A)  nonassertive
B)  assertive
C)  confrontational
D)  aggressive
E)  timidF) All of the above
G) B) and E) B

Question 8

Jill asks Jennifer to inform Debra that her job interview has been moved to 2 PM. Jennifer forgets to convey the message and, as a result, Debra misses her interview. In this situation, Debra is a victim of a _____ barrier in communication.

Accepted Answer

A)  sender
B)  receiver
C)  medium
D)  decoding
E)  feedbackF) C) and D)
G) A) and D)

Question 9

An assertive communication style is expressive and self-enhancing at the expense of others.

Accepted Answer

A) True 
 B)False

Question 10

Richness of media is gauged by how _____.

Accepted Answer

A)  emotionally laden the information is
B)  much new understanding it can convey
C)  personally relevant it is to the sender
D)  valuable the information is to the receiver
E)  pleasant the information is for the receiverF) A) and B)
G) B) and E) B

Question 11

Men are more likely to take ideas stated by women and claim them as their own.

Accepted Answer

A) True 
 B)False  True

Question 12

A bad listener _____.

Accepted Answer

A)  listens for any useful information
B)  tunes out dry or monotone speakers
C)  withholds judgment until comprehension is complete
D)  gives the speaker full attention
E)  assesses content by listening to the entire message before making judgmentsF) A) and B)
G) A) and D)

Question 13

A difference in time-zone is a physical barrier to communication.

Accepted Answer

A) True 
 B)False

Question 14

Harry is thinking about meeting Connie. He writes a text message to Connie, inviting her for a drink at the local bar. This is an example of _____.

Accepted Answer

A)  decoding
B)  feedback
C)  noise
D)  encoding
E)  miscommunicationF) B) and C)
G) B) and D)

Question 15

Leaning forward is a nonverbal cue that communicates immediacy.

Accepted Answer

A) True 
 B)False

Question 16

Linguistic style influences perceptions about one's confidence, competence, and abilities.

Accepted Answer

A) True 
 B)False

Question 17

The location of where you grew up can influence how information is processed and interpreted.

Accepted Answer

A) True 
 B)False

Question 18

The conduit model of communication depicts communication as a pipeline in which information and meaning are transferred from person to person.

Accepted Answer

A) True 
 B)False

Question 19

Inflated egos and arrogance act as personal barriers in the communication process.

Accepted Answer

A) True 
 B)False

Question 20

The nonverbal communication cues associated with facial expressions are consistent across different cultures.

Accepted Answer

A) True 
 B)False

Exam 14: Communicating in the Digital Age

Vertical communication flows among co-workers and between different work units, and its main purpose is coordination.

Correct AnswerverifiedShow Answer

Describe the sources of nonverbal behaviors that foster communication. Which types of nonverbal behaviors hinder communication?

Correct AnswerverifiedPositive sources of nonverbal communicat...View AnswerShow Answer

A _____ listener makes sense of a message by first organizing specific thoughts and actions and then integrates this information by focusing on relationships among ideas.

Correct AnswerverifiedShow Answer

Which of the following is true regarding the communication styles of men and women?

Correct AnswerverifiedShow Answer

Effective communication occurs when the richness of the medium is matched appropriately with the complexity of the problem or situation.

Correct AnswerverifiedShow Answer

Asynchronous communication occurs when employees in different locations and time zones work simultaneously.

Correct AnswerverifiedShow Answer

A(n) _____ communication style is expressive and self-enhancing without intruding on others.

Correct AnswerverifiedB

Jill asks Jennifer to inform Debra that her job interview has been moved to 2 PM. Jennifer forgets to convey the message and, as a result, Debra misses her interview. In this situation, Debra is a victim of a _____ barrier in communication.

Correct AnswerverifiedShow Answer

An assertive communication style is expressive and self-enhancing at the expense of others.

Correct AnswerverifiedShow Answer

Richness of media is gauged by how _____.

Correct AnswerverifiedB

Men are more likely to take ideas stated by women and claim them as their own.

Correct AnswerverifiedTrue

A bad listener _____.

Correct AnswerverifiedShow Answer

A difference in time-zone is a physical barrier to communication.

Correct AnswerverifiedShow Answer

Harry is thinking about meeting Connie. He writes a text message to Connie, inviting her for a drink at the local bar. This is an example of _____.

Correct AnswerverifiedShow Answer

Leaning forward is a nonverbal cue that communicates immediacy.

Correct AnswerverifiedShow Answer

Linguistic style influences perceptions about one's confidence, competence, and abilities.

Correct AnswerverifiedShow Answer

The location of where you grew up can influence how information is processed and interpreted.

Correct AnswerverifiedShow Answer

The conduit model of communication depicts communication as a pipeline in which information and meaning are transferred from person to person.

Correct AnswerverifiedShow Answer

Inflated egos and arrogance act as personal barriers in the communication process.

Correct AnswerverifiedShow Answer

The nonverbal communication cues associated with facial expressions are consistent across different cultures.

Correct AnswerverifiedShow Answer

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Positive sources of nonverbal communicat...
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B

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B

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True

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