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According to Porter's Value Chain Model, which of the following are considered support activities? (select all that apply)


A) Procurement
B) Operations
C) Marketing and sales
D) Customer service
E) Product and technology development

F) B) and C)
G) All of the above

Correct Answer

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Competitive advantage refers to the wide gap between those individuals who have access to information and communications technology and those who do not.

A) True
B) False

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Which of the following are organizational responses to various business pressures? (select all that apply)


A) Information overload
B) Strategic systems
C) Social responsibility
D) Mass customization
E) Globalization

F) All of the above
G) A) and B)

Correct Answer

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Which of the following is a characteristic of excellent business-information technology alignment?


A) Organizations consider customer service to be a secondary function.
B) Organizations create a culture that makes each department autonomous.
C) Organizations want their information technology employees to focus on their jobs than focus on their functional departments.
D) Organizations view information technology as an engine of innovation that continually transforms the business, often creating new revenue streams.

E) B) and C)
F) A) and D)

Correct Answer

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Which of the following pressures do businesses mostly experience?


A) The pressure to contribute to their communities
B) The pressure to outsource employees
C) The pressure of information overload
D) The pressure to be politically correct

E) A) and B)
F) All of the above

Correct Answer

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There are six characteristics of excellent business-information technology alignment.

A) True
B) False

Correct Answer

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True

All of the following are strategies for competitive advantage except _____.


A) Differentiation
B) Innovation
C) Operational effectiveness
D) Customer leadership

E) B) and C)
F) A) and D)

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D

Which of the following is a major type of business pressure?


A) Market
B) Ethics
C) Globalization
D) Industrialization

E) A) and D)
F) B) and C)

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Many economists classify the financial crisis of 2002 as the worst financial crisis since the Great Depression of the 1930s.

A) True
B) False

Correct Answer

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STriVR Labs and EON Sports provide virtual reality experiences for professional, college, and high school football programs.

A) True
B) False

Correct Answer

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Which of the following is an example of a technology pressure faced by businesses?


A) Globalization
B) Powerful customers
C) Information overload
D) Social responsibility

E) A) and B)
F) None of the above

Correct Answer

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Which of the following can create business pressures on organizations?


A) Effective management restructuring
B) Cost reductions
C) Significant changes in political factors
D) Quality control

E) B) and D)
F) A) and B)

Correct Answer

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Which of the following are two strategies that a company can use to gain a competitive advantage?


A) Customer orientation strategy and operational effectiveness strategy
B) Protection strategy and innovation strategy
C) Mass customization strategy and cost leadership strategy
D) Compliance strategy and innovation strategy

E) B) and D)
F) B) and C)

Correct Answer

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According to Michael Porter, the Web _____ competition, which generally _____ a firm's profitability.


A) increases; increases
B) increases; decreases
C) decreases; increases
D) decreases; decreases

E) B) and C)
F) A) and D)

Correct Answer

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Any information system can provide a competitive advantage if it is used properly.

A) True
B) False

Correct Answer

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True

Cost leadership strategy is one of the strategies to gain a competitive advantage.

A) True
B) False

Correct Answer

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