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Exam 20: Statistical Process Control

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Question 61

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A nationwide parcel delivery service keeps track of the number of late deliveries (more than 30 minutes past the time promised to clients) per day.They plan on using a control chart to plot their results.Which type of control chart(s) would you recommend?

A) both x-bar chart and R-chart
B) p-chart
C) c-chart
D) x-bar chart
E) both p-chart and c-chart

F) A) and C)
G) A) and B)

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Question 62

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Plots of sample ranges indicate that the most recent value is below the lower control limit.What course of action would you recommend?

A) Since there is no obvious pattern in the measurements,variability is in control.
B) One value outside the control limits is insufficient to warrant any action.
C) Lower than expected dispersion is a desirable condition; there is no reason to investigate.
D) The process is out of control; reject the last units produced.
E) Variation is not in control; investigate what created this condition.

F) A) and B)
G) B) and E)

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Question 63

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A hospital-billing auditor has been inspecting patient bills.While almost all bills contain some errors,the auditor is looking now for large errors (errors in excess of $250).Each day last week,the auditor examined 100 bills and found an average defect rate of 16%.Calculate the upper and lower limits for the billing process for 99.73% confidence.

What is the AOQ of an acceptance sampling plan?

Briefly explain what the Central Limit Theorem has to do with control charts.

The ________ is the lowest level of quality that we are willing to accept.

The purpose of process control is to detect when natural causes of variation are present.

The number of late insurance claim payouts per 100 should be measured with what type of control chart?

The Central Limit Theorem:

The Central Limit Theorem states that when the sample size increases,the distribution of the sample means will approach the normal distribution.

The purpose of an x-bar chart is to determine whether there has been a:

In most acceptance sampling plans,when a lot is rejected,the entire lot is inspected and all defective items are replaced.When using this technique the AOQ:

A consultant has been brought in to a manufacturing plant to help apply Six Sigma principles.Her first task is to work on the production of rubber balls.The upper and lower spec limits are 21 and 19 cm,respectively.The consultant takes ten samples of size five and computes the sample standard deviation to be .7 cm and the sample mean to be 19.89 cm.Compute Cp and Cpk for the process.Give the consultant advice on what to do with the process based on your findings.

A quality analyst wants to construct a sample mean chart for controlling a packaging process.He knows from past experience that the process standard deviation is two ounces.Each day last week,he randomly selected four packages and weighed each.The data from that activity appear below. (a)Calculate all sample means and the mean of all sample means. (b)Calculate upper and lower 2-sigma x-bar chart control limits that allow for natural variations. (c)Based on the x-bar chart,is this process in control?

What is the basic objective of a process control system?

A manager wants to build 3-sigma x-bar control limits for a process.The target value for the mean of the process is 10 units,and the standard deviation of the process is 6.If samples of size 9 are to be taken,what will be the upper and lower control limits,respectively?

The mean and standard deviations for a process are μ = 90 and σ = 9,respectively.For the variable control chart,a sample size of 16 will be used.Calculate the standard deviation of the sample means.

A small,independent amusement park collects data on the number of cars with out-of-state license plates.The sample size is fixed at n=25 each day.Data from the previous 10 days indicate the following number of out-of-state license plates: (a)Calculate the overall proportion of "tourists" (cars with out-of-state plates)and the standard deviation of proportions. (b)Using ±3σ limits,calculate the LCL and UCL for these data. (c)Is the process under control? Explain.

A(n)________ is a graph that describes how well an acceptance plan discriminates between good and bad lots.

Some degree of variability is present in almost all processes.