Question 1

Costs of inspectors,testing,testing equipment,and labs are examples of:

Accepted Answer

A)  Prevention costs
B)  Appraisal costs
C)  Internal failure costs
D)  External failure costs
E)  Improvement costsF) None of the above
G) B) and D)

Question 2

The Baldrige Award criteria emphasize all of the following EXCEPT:

Accepted Answer

A)  Strategic planning
B)  Process management
C)  Customer focus
D)  Zero defectsE) A) and C)
F) A) and D)

Question 3

A production center is available for 8 hours a day in a factory.It is comprised of several rotary parts,and the worker operating it is required to lubricate these rotary parts regularly each day.It takes 2 hours to remove these parts from the production center,lubricate them,and re-assemble them.The production center is not available for production during these times.The availability of the production center is:

Accepted Answer

A)  50%
B)  75%
C)  40%
D)  25%
E)  Cannot be computed with the given informationF) A) and E)
G) B) and D)

Question 4

The original ISO 9000 standard preached,"Do what you document and document what you do."

Accepted Answer

A) True 
 B)False

Question 5

The six-step quality cycle approach includes all of the following EXCEPT:

Accepted Answer

A)  Set quality standards
B)  Define quality attributes on the basis of customer needs
C)  Find and correct causes of poor quality
D)  Reward employees for quality improvement
E)  Decide how to measure each attributeF) D) and E)
G) C) and D)

Question 6

Which of the following is incorrect about the philosophies advocated by Joseph Juran?

Accepted Answer

A)  Juran originated the idea of the quality trilogy
B)  Juran stressed the use of statistical methods to control quality
C)  Juran believed that planning is an important part of quality improvement
D)  Juran stressed the need to cease the dependence on inspection
E)  None of the aboveF) B) and E)
G) A) and B)

Question 7

There are now five categories for the Baldrige Award.

Accepted Answer

A) True 
 B)False  False

Question 8

SERVQUAL is measured by:

Accepted Answer

A)  Reliability,Tangibles,Assurance,Empathy,and Conformance Quality
B)  Performance Quality,Tangibles,Responsiveness,Reliability,and Assurance
C)  Responsiveness,Tangibles,Empathy,Assurance,and Reliability
D)  Reliability,Tangibles,Responsiveness,Empathy,and Conformance QualityE) None of the above
F) B) and C)

Question 9

Which of the quality gurus advocated that organizations should drive out fear from the employees?

Accepted Answer

A)  Deming
B)  Juran
C)  Crosby
D)  Ishikawa
E)  TaguchiF) A) and B)
G) None of the above

Question 10

Which of the following is incorrect about the cost of quality?

Accepted Answer

A)  Cost of quality is actually the cost of poor quality
B)  Increasing prevention cost increases appraisal,internal and external failure costs
C)  Training cost is an example of prevention cost
D)  Warranty is an example of external failure cost
E)  Both b and dF) B) and E)
G) A) and D) B

Question 11

SERVQUAL is widely used in practice to measure manufacturing operations such as production and assembling processes.

Accepted Answer

A) True 
 B)False

Question 12

Appraisal cost is part of the failure cost of quality category.

Accepted Answer

A) True 
 B)False

Question 13

The five initiatives implemented by Motorola for achieving customer satisfaction include all of the following EXCEPT:

Accepted Answer

A)  Reduce total cycle time in all activities
B)  Improve profitability
C)  Provide a creative and cooperative workplace
D)  Produce products and services to a six-sigma standard
E)  Reduce defects to no more than 5 defects per million actionsF) A) and B)
G) A) and E)

Question 14

Quality of design:

Accepted Answer

A)  Is one of the four decision areas of engineering
B)  Is determined before production by a cross-functional product design team
C)  Means a product has high reliability,maintainability,and availability
D)  Is the prime responsibility of productionE) None of the above
F) A) and C)

Question 15

ISO 9000 does not provide a complete quality system because it does not address competitive strategy,information systems,and business results.

Accepted Answer

A) True 
 B)False

Question 16

Mean time between failure:

Accepted Answer

A)  Is used to measure a product's reliability
B)  Is used to measure a product's maintainability
C)  Is used to measure a product's maintainability and availability
D)  Is a measure of up time/(up time + down time) E) A) and C)
F) B) and D)

Question 17

It is important to determine the quality of design even before producing the product.

Accepted Answer

A) True 
 B)False

Question 18

Which of the following is NOT part of the quality trilogy that Juran advocates?

Accepted Answer

A)  Planning
B)  Operations
C)  Control
D)  ImprovementE) A) and B)
F) B) and D)

Question 19

The reasons for failure of quality improvement efforts include:

Accepted Answer

A)  Managers continue to focus on short-term financial results
B)  Managers instinctively blame employees when there is a quality failure
C)  Managers interfere with true teamwork
D)  a and b
E)  a,b,and cF) C) and D)
G) B) and C) E

Question 20

The number of defects in a product would be used to measure the:

Accepted Answer

A)  Reliability of the process
B)  Conformance quality of the process
C)  Repeatability of the process
D)  Performance quality of the processE) A) and D)
F) None of the above

Exam 8: Managing Quality

Costs of inspectors,testing,testing equipment,and labs are examples of:

Correct Answer
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The Baldrige Award criteria emphasize all of the following EXCEPT:

Correct Answer
verified

Correct Answer
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The original ISO 9000 standard preached,"Do what you document and document what you do."

Correct Answer
verified

The six-step quality cycle approach includes all of the following EXCEPT:

Correct Answer
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Which of the following is incorrect about the philosophies advocated by Joseph Juran?

Correct Answer
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There are now five categories for the Baldrige Award.

Correct Answer
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False

SERVQUAL is measured by:

Correct Answer
verified

Which of the quality gurus advocated that organizations should drive out fear from the employees?

Correct Answer
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Which of the following is incorrect about the cost of quality?

Correct Answer
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B

SERVQUAL is widely used in practice to measure manufacturing operations such as production and assembling processes.

Correct Answer
verified

Appraisal cost is part of the failure cost of quality category.

Correct Answer
verified

The five initiatives implemented by Motorola for achieving customer satisfaction include all of the following EXCEPT:

Correct Answer
verified

Quality of design:

Correct Answer
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ISO 9000 does not provide a complete quality system because it does not address competitive strategy,information systems,and business results.

Correct Answer
verified

Mean time between failure:

Correct Answer
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It is important to determine the quality of design even before producing the product.

Correct Answer
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Which of the following is NOT part of the quality trilogy that Juran advocates?

Correct Answer
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The reasons for failure of quality improvement efforts include:

Correct Answer
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E

The number of defects in a product would be used to measure the:

Correct Answer
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Exam 8: Managing Quality

Costs of inspectors,testing,testing equipment,and labs are examples of:

Correct AnswerverifiedShow Answer

The Baldrige Award criteria emphasize all of the following EXCEPT:

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

The original ISO 9000 standard preached,"Do what you document and document what you do."

Correct AnswerverifiedShow Answer

The six-step quality cycle approach includes all of the following EXCEPT:

Correct AnswerverifiedShow Answer

Which of the following is incorrect about the philosophies advocated by Joseph Juran?

Correct AnswerverifiedShow Answer

There are now five categories for the Baldrige Award.

Correct AnswerverifiedFalse

SERVQUAL is measured by:

Correct AnswerverifiedShow Answer

Which of the quality gurus advocated that organizations should drive out fear from the employees?

Correct AnswerverifiedShow Answer

Which of the following is incorrect about the cost of quality?

Correct AnswerverifiedB

SERVQUAL is widely used in practice to measure manufacturing operations such as production and assembling processes.

Correct AnswerverifiedShow Answer

Appraisal cost is part of the failure cost of quality category.

Correct AnswerverifiedShow Answer

The five initiatives implemented by Motorola for achieving customer satisfaction include all of the following EXCEPT:

Correct AnswerverifiedShow Answer

Quality of design:

Correct AnswerverifiedShow Answer

ISO 9000 does not provide a complete quality system because it does not address competitive strategy,information systems,and business results.

Correct AnswerverifiedShow Answer

Mean time between failure:

Correct AnswerverifiedShow Answer

It is important to determine the quality of design even before producing the product.

Correct AnswerverifiedShow Answer

Which of the following is NOT part of the quality trilogy that Juran advocates?

Correct AnswerverifiedShow Answer

The reasons for failure of quality improvement efforts include:

Correct AnswerverifiedE

The number of defects in a product would be used to measure the:

Correct AnswerverifiedShow Answer

Correct Answer
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Correct Answer
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False

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Correct Answer
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B

Correct Answer
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E

Correct Answer
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