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Exam 7: Process Design

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Question 51

Multiple Choice

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Which of the following is FALSE regarding repetitive processes?

A) They use modules.
B) They allow easy switching from one product to the other.
C) They are the classic assembly lines.
D) They have more structure and less flexibility than a job shop layout.
E) They include the assembly of basically all automobiles.

F) A) and E)
G) All of the above

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Question 52

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Service blueprinting is a process analysis technique that focuses on the customer and the provider's interaction with the customer.

A) True
B) False

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Question 53

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A firm is about to undertake the manufacture of a product,and it is weighing the process configuration options.There are two intermittent processes under consideration,as well as a repetitive focus.The smaller intermittent process has fixed costs of $3,000 per month and variable costs of $10 per unit.The larger intermittent process has fixed costs of $12,000 per month and variable costs of $2 per unit.A repetitive focus plant has fixed costs of $50,000 per month and variable costs of $1 per unit. a.At what output does the large intermittent process become cheaper than the small one? b.At what output does the repetitive process become cheaper than the larger intermittent process?

A product is currently made in a process-focused shop,where fixed costs are $9,000 per year and variable costs are $50 per unit.The firm is considering a fundamental shift in process,to repetitive manufacturing.The new process would have fixed costs of $90,000,and variable costs of $5.What is the crossover point for these processes? For what range of outputs is each process appropriate?

Process A has fixed costs of $1000 and variable costs of $5 per unit.Process B has fixed costs of $500 and variable costs of $15 per unit.What is the crossover point between process A and process B?

Arnold Palmer Hospital uses which focus?

An example of the postponement strategy for improving service productivity is having the customer wait until you have sufficient time to serve the customer.

High fixed costs and low variable costs are typical of which approach?

How are modules useful in manufacturing processes?

Flexible manufacturing systems,because of easily changed control programs,are able to perform such tasks as manufacturing one-of-a-kind parts economically.

Which of the following companies use a mass customization approach?

A system using an automated work cell controlled by electronic signals from a common centralized computer facility is called:

Which of the following industries is most likely to have low equipment utilization?

Automated storage and retrieval systems are commonly used in distribution facilities of retailers.

Intermittent processes are organized around processes.

Describe Value-stream mapping.Explain how it is different from process mapping.

A special form of time-function mapping,which goes beyond the organization into its supply chain,is ________.

In an affluent society,how do we produce a wide number of options for products at low cost? Hint: Focus on how to address some of the major challenges of mass customization.

Service blueprinting:

When selecting new equipment and technology,decision makers look for flexibility-the ability to respond with little penalty in time,cost,or customer value.